SC20241102皇家加勒比“海洋光谱”号理赔告知书（SC20241102claim notification of“ Royal Caribbean Spectrum of the Seas”）
英文只做参考之用，不具有约束力。当中英文不一致时，以中文为准
The English version is only for your reference, without any binding force. In case of any disagreement between the two versions, the Chinese will prevail.
尊敬的皇家加勒比国际邮轮游客:
在2024年11月2日开航的“海洋光谱号”游轮受技术原因的影响，游客因返程目的港实际抵达时间延误超过6小时（含）及以上的，导致后续行程受到影响，产生的交通票据（交通票据仅针对飞机、火车及长途客运）作废、改签、退票的差额损失，或无法搭乘原定联程交通工具（联程交通工具仅针对飞机、火车及长途客运）而产生的当天住宿费的损失。以上费用按实际发生金额赔偿，且每人最高赔偿人民币600元。
请您仔细阅读本须知，按照以下要求递交保险理赔材料：
一、保险理赔材料
出险通知书每人一份，被保险人为游客姓名，标记 * 部分为必填部分，其他不用填，开户银行栏必须填全支行信息。
（二）船卡复印件（个人信息面）
（三）护照复印件（第一页）
（四）银行卡复印件（卡号面）
必须是游客本人银行储蓄账户，一人一卡；未成年人可提供父母一方银行卡但需提供出生证明复印件或户口本复印件等关系证明；老年人作为独立的被保险人也需提供本人银行卡（可以是存折、养老金卡等）。
（五）索赔票据凭证
原定飞机电子客票行程单、火车票、住宿费（需酒店纸质增票，名称为入住人，注明入住日期）等发票原件或订票、退票、改签等记录凭证。
二、特别提示
（一）材料按照每人一份整理（不要以家庭为单位复印在一起），材料不全或者混乱将影响理赔进度；
（二）多份材料可以一个快递寄出，不要以邮局挂号信方式，以免影响理赔；
（三）请仔细阅读理赔告知，不在保险责任范围之内的损失无法理赔；
（四）在收到完整理赔材料后20个工作日左右完成保险赔付，请核查提供的银行账户。
三、环亚保险经纪联系方式
（一）理赔材料接收方式（以下两种方式均可）
纸质版材料。邮寄至：上海市宝山区宝杨路1弄3号102室,SC20241102航次邮轮理赔收,联系电话:021-54560928。不接受到付件。
电子版材料。扫描二维码添加环亚理赔人员企业微信，由理赔人员协助您完成网上申请流程。
（二）咨询方式
您可添加环亚理赔人员企业微信进行线上咨询或至上海市宝山区宝杨路1弄3号102室进行现场咨询或致电环亚邮轮理赔专线4009205488。服务时间：周一至周五9:00-17:00。
Claims Instructions
Dear Royal Caribbean cruise visitors:
The loss of the price difference between the traffic tickets(the traffic ticket is only for aircraft, trains and long-distance passenger transport) for cancellation, change and refund, or the loss of the day’s accommodation fee due to the inability to take the original connecting transport (connecting transports are only for aircraft, trains and long-distance passenger transport) occurred to the visitors by impact of subsequent trip because of the actual arrival time returning to the port of destination is delayed for more than 6 hours (inclusive)of the Royal Caribbean Spectrum of the Seas sailing on November 2, 2024 due to some technical reasons shall be compensated according to the actual amount incurred, and the maximum indemnity shall be RMB 600 yuan per person.
Please read this instruction carefully and submit the claim materials according to the following requirements:
- How to Submit Claim Materials
You can choose to submit off-line (express) or apply online:
1.1 Submit paper materials off-line
Please mail the materials to below address or deliver them on site:
Address：3-102, Lane 1, Baoyang Road, Baoshan District, Shanghai
Contact: SC20241102 Cruise Claim Team
Tel:021-54560928.
Freight Collect is not accepted.
1.2 Apply Online
Please scan the QR code on the right to add SAIB claim teams’ WeCom, the claim team will help you complete the online application process. （WeCom only has Chinese Version available）
- Materials Required for Claims
(1) Loss notice download preview
If submitting paper materials off-line,you need to download the loss notice, print and fill in.
If applying claims online, there’s no need to download the loss notice, clear photos of following (2) to (4) will be enough.
(2) Copy of ship card (i.e. room card) (personal info side)
(3) Copy of passport (first page)
(4) Copy of bank card (card number side)
★ Adult visitors must use their own bank card (can be passbook, new social security card etc.); Minors can provide a bank card of either parent and a copy of the birth certificate or a copy of the household register and other proof of relationship;
（5）Claim Bills
Original invoice of the originally scheduled aircraft electronic ticket itinerary, train ticket, accommodation fee (the hotel needs paper tickets, the name is the occupant, and the date of check-in) or the record certificate of booking, refund, change and so on
- Indemnity will usually be transferred to your account within 20 working days after receiving the correct claim materials.
- How to consult
If you understand Chinese and have WeChat, you can scan the QR code on this page to add SAIB claim teams’ WeCom for online consultation, or go to following address for on-site consultation or call at 4009205488. Otherwise, you can email to guansijie@firsthuanya.com:
3-102, Lane 1, Baoyang Road, Baoshan District, Shanghai
Service hours for claim and consultation is from 9:00 to 17:00 on Weekdays Monday to Friday, except for statutory holidays.